Order Status

Lead times will vary depending on the item purchased. You can expect most items to ship within 2-4 weeks of receiving your order. For custom or made-to-order items, you can expect your item to ship within 6-12 weeks, depending on the current manufacturing lead times. Once your customized piece has been made and we have received your order at our warehouse, our service team will be in contact to arrange for pickup or delivery. If available, we will send you an email with tracking information as soon as possible.

For orders processed online – the option to pick up at our showroom is available if you’re local. Our service team will be in touch with you to coordinate your pickup. Due to limited warehouse space, we can only hold orders for a maximum of 2 weeks.

Orders are shipped Monday-Friday; weekends and holiday deliveries are excluded.

Please review your order carefully. If you need to change your order, please contact us within 48 hours from your time of order and we would be pleased to assist you.

Shipping

We specialize in shipping within Canada. Please contact our Service Team at [email protected] to inquire about International shipping and to receive our best rate shipping quotation.

We use third party shipping couriers which calculate costs based on the size and weight of the item as well as the shipping address. If you have any questions about our shipping please contact us directly at [email protected]

For orders processed online – the option to pick up at our showroom is available if you’re local. Our service team will be in touch with you to coordinate your pickup. Due to limited warehouse space, we can only hold orders for a maximum of 2 weeks.

Payments

All prices are in Canadian dollars. All orders are shipped under prepaid conditions.

All payment information is encrypted during transmission and storage, so that data is private and secure. Please visit our Privacy Policy for more information on this.

Payments are processed on our website using Stripe, Paypal or RBC Payplan for financing options.

Returns

We do our best to provide physical samples of all the pieces from our website in our showrooms – if there’s anything you’d like to see in person you’re welcome to contact us about its availability.

All online purchases are final sale. Please contact us at [email protected] if you have any specific questions – there are some exceptions that can be made depending on the item. Restocking fees will apply to exception items as well as return shipping.

Clearance items are final sale. We make every effort to disclose any defects in products that are reduced to clear. You are welcome to contact our showroom for more information on these products to ensure you are 100% confirmed with your order.

Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods. Please keep all original packaging for 5 days after damage is reported. No claim files will be applicable after 48 hours of receipt of goods.

Warranties

Every product we offer is accompanied by a manufacturer’s warranty with specifics varying depending on the product. Most items have a minimum of 1 year manufacturer’s warranty. Items that are made to order such as sofas and sectionals carry a more detailed warranty such as lifetime warranty on frames and springs, 5 year warranty on cushion cores, and 1 year on mechanisms and fabrics. This varies depending on the supplier. Feel free to inquire about the warranty details for each item and we’ll be more than happy to provide you with the necessary information.

FAQ's

Yes! Our showroom is located in East Gwillimbury/Newmarket, Ontario at 181 Green Lane East. Click here for our showroom’s hours and directions.

Yes! The majority of our upholstery, tables and cabinets are custom made which means you are able to select from a variety of sizes, finishes/materials options tailored for your exact space while ensuring the highest quality. Please contact us for more details.

The majority of the items we carry in our showroom are available online. We are able to showcase a larger array of products online than we are in our showroom (due to limited spacing). Our showroom does offer several products that are unique, one-of-a-kind or not yet available online. We invite you to visit our showroom to have our experts help guide you through our customization options and explore our home decor & accessories.

Congratulations and thank you! Once you place your order you will receive an email confirmation. Processing time is 3-4 business days which is when you will receive an estimated arrival date. Please note that most items are not stocked and are considered “custom orders”.

If you would like to make changes to your order, please contact our Service Team at [email protected] or call us at 905-898-7474 x 2 within 48 hours of placing your order.

In the rare instance your order arrives damaged please provide pictures of the shipping label, the packaging the item was delivered in, and of the damaged item in detail. Email our Service Team at [email protected] within 48 hours of receiving your order.

For all partnership inquiries please email [email protected], we look forward to collaborating with you!